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About Quality Smart Inc
Quality Smart Inc was founded in 2003 by a Software Engineer by the name of Matt Wolfe. Matt has a passion for motorcycles and wanted to work in the same industry he plays in. In 2003 the timing was right and Quality Smart Inc was off and running, and we have been helping people go riding ever since. Please search the internet and you will see lots of great feedback about Quality Smart Inc. The goal of Quality Smart Inc is to be the preferred store for purchasing parts and accessories. This means quality products delivered on time, at competitive prices and supported by top notch customer service. All products ship directly from manufacturers or large warehouses to customers. This means if the manufacturer has it in stock, then Quality Smart Inc has it in stock. Most orders ship within 24 hours. We make it a point to respond to every email we receive within 24 hours.
Quality Smart Inc is a small business that leverages the drop shipping services of manufacturers and distributors to have parts shipped directly to customers. When you call or email Quality Smart Inc, you communicate with one person; Matt Wolfe, the owner. This means that you will get quick answers to all of your questions, no matter what your questions are. Never the run around and hassle that you get at most other companies. Quality Smart Inc utilizes top of the line secure online ordering technology so your personal information is safe. Shipping charges are available before you enter any payment information so there are no surprises during checkout. We accept payment via Visa, MasterCard, Discover and PayPal so anyone can buy from Quality Smart Inc. We do not sell or rent your information to anyone. So to answer the question, why shop at Quality Smart Inc, the store that offers small business customer service combined with large business prices, my answer is; Why Not?
For any return please be sure to contact Quality Smart Inc prior to shipping your item to us. We will provide you with an RMA number and a shipping address. Any COD packages, or packages missing RMA numbers will not be accepted.
Non-custom items are returnable for 30-days after the purchase date. ALL returned items must arrive in their original packaging and without any damage or a refund or exchange will not be possible. We highly recommend that all returns and exchanges be shipped via a shipping method that provides insurance, a tracking number and signature proof of delivery. Rules for non-custom exchanges are as follows:
Custom items, Special Orders and Clearance items are not returnable. Examples of custom items are oversize or colored sprockets. The exception is in the case of manufacturing defect, in which case the item may be returned to Quality Smart Inc within 30-days of purchase for an exchange. In the case of manufacturing defect Quality Smart Inc will exchange the item via UPS Ground at no cost to you. Custom item returns must arrive in the original package and with no damage other than the manufacturing defect.
Beyond 30 days: No returns are accepted beyond 30 days. Contact the manufacturer directly for any warranty or repair issues.
Quality Smart Inc would love to hear from you! The best way to contact Quality Smart Inc is via email. Emails are answered before phone messages. If you prefer to telephone or fax then please do, your message is very important no matter how it is received. Our customer service hours are from 6:00PM to 10:00PM eastern time.
If possible please use email for general product questions
Voice/Fax (automatic): 561-627-4956
P.O. Box 32351
Palm Beach Gardens, FL 33420
Quality Smart Inc accepts online orders and payment via credit card or PayPal only. Our business is now 100% electronic and we are no longer accepting checks or money orders.
Quality Smart Inc sells parts to modified bike builders and individuals who are purposefully installing non-standard parts on motorcycles, in addition to people who are simply replacing original equipment parts. We do not check that the parts you are ordering will work for your specific application and we leave this responsibility to you. We show the manufacturers part numbers so that you can research on the manufacturers web sites to make sure the parts that you order are appropriate for your application. Please feel free to contact us if you have questions and we will do our best to direct you to the information that you need.
Quality Smart Inc | firstname.lastname@example.org | Voice/Fax: 561-627-4956 M-F 6:30PM - 10:00PM Eastern